Disclosure of a part of the activities of the company, which is or may be represented as business-processes

ВRestoration of progress of the process (logics of its working, subsequence of operations and responsible persons) according to the results of the observations and/or interviews with the executors. As it is, reconstruction is carried out without the initial variant of the process description, reconstruction –validation – if there is some description, which is to be clarified, verified or itemized.

Statement of the process in the formalized form, which is understandable for the industry specialists.

Measurement of particular digital features of the processes (metrics), for example, timing (acquisition of information on time of execution of each step of the process), control over regulations (acquisition of information on compliance with regulations of each operation), analysis of queues (gatherings of tasks in the process and duration of waiting for starting of processing by next executor) and others. Data acquisition will be carried out using the voice and data recorders, measurements performed by the executors and/or questionnaire of the executors. Prior to data acquisition, the Customer shall approve the list of the indicators to be measured and method for their measurement.

Calculation of digital parameters of the formalized processes (process complexity factor Cp and others). Disclosure of disadvantages in the formalized processes: errors, mismatches, non-conformities and ineffectual fragments. List of indicators and parameters used therein shall be agreed with the Customer prior to analysis.